Our collars are designed to be customisable! Each collar comes with fun, interchangeable charms so you can style your dog’s look to match their personality. They’re also waterproof, weatherproof, hypoallergenic and super durable so they’re cute and practical.

Yes! The charms are lightweight, secure, and designed to stay in place during everyday wear. However, like any pet accessory, we always recommend supervising your dog when they’re wearing charms especially if they’re a heavy chewer.

Absolutely! You can mix and match new sets anytime to refresh your pup’s look. We drop new charm themes regularly so your dog can stay on trend.

Yes! Our collars and leads are fully waterproof and weatherproof. Perfect for beach pups, muddy park pups, rainy walk pups — you name it.

They’re made from durable, flexible PVC that’s hypoallergenic, odor-resistant, easy to clean, and comfortable for everyday wear.

Just rinse with warm water and mild soap, then pat dry. They come up brand new within seconds!

Yes! Our lead has multiple clip points that allow for different walking modes, including walking two dogs simultaneously. (One lead, two collars & two pups = iconic.)

Check out our sizing chart on the product page — we recommend measuring your dog’s neck with a soft tape and choosing the size that gives a comfortable fit with room to adjust.

Yes! Just choose a size that fits and allows extra room to grow. You can tighten or loosen the collar for the perfect fit.

Due to hygiene and safety reasons, we do not offer returns, refunds, or exchanges for change of mind, incorrect selection, sizing issues, or personal preferences (including colour choices).

We strongly encourage customers to carefully review all product descriptions, sizing guides, and colour options prior to placing an order to ensure the perfect fit for your pup.

In the unlikely event that your item arrives with a genuine manufacturing fault, please contact us within 7 days of delivery. To lodge a claim, you must provide clear, unedited photos of the item along with a detailed description of the issue.

Standard shipping typically takes up to two weeks. Need it fast? Express is available at checkout

Nope! The charms are designed to lock into place securely. You can swap them out when you want to, but they stay put during walks, playtime, zoomies, and everyday dog life.

Yes! Our collars are made from waterproof PVC and non-rusting hardware. Pool water, beach water, rain — they were made for it.

No! They’re lightweight and soft so dogs forget they’re even wearing them. Comfort is a BIG priority for us.

Yes! We have matching, waterproof leads available to complete your pup’s look. Plus, our leads have multiple clip points for different walking styles.

Absolutely! The PVC and hardware are designed to handle big dog strength. Just make sure to choose the right size and adjust for secure fit.

Our collars are hypoallergenic and gentle on the skin perfect for dogs that react to nylon, leather, or fabric materials.

Yes! These make AMAZING gifts for dog parents. You can even choose charm sets to match the dog’s personality.

You should be able to comfortably fit two fingers between the collar and your dog’s neck. Snug but not tight.